Our Privacy Policy

This Privacy Policy describes how and when we (at the Chiropody Surgery) collect, use, and share information when you attend an appointment at our clinic, purchase a product from us, contact us, or otherwise use our services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

 

 

Information We Collect At The Chiropody Surgery

 

To aid you with treatment or as part of purchasing something from our business you will normally provide us with certain information, such as your name, email address, postal address, medical information. We will store your information on your patient records and in our diary system.

 

 

Why We Need Your Information And How We Use It

 

We rely on a number of legal bases to collect, use, and share your information, including:

 

  • where it is necessary for the purposes of the provision of health care as needed to provide my services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support

 

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

 

 

 

Information Sharing And Disclosure

 

Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

 

  • Medical professionals.  With your consent, we will share information with medical professionals such as your GP or consultant to allow continuity of care.

  • Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as reception services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.

  • Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

 

Data Retention

 

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

 

The retention of podiatry records is normally a minimum of 8 years, after the last appointment.  For customers who are not patients but may have bought products from our business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

 

 

Your Rights

 

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

 

Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

 

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests. 

 

Object. You can object to (i) our processing of some of your information based on our legitimate interests. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

 

Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so.

 

 

How To Contact Us

 

For purposes of the GDPR, Michelle Score, is the data controller of your personal information. If you have any questions or concerns, you may contact her (01590 672443). Alternately, you may mail her: Lymingtonpodiatry@gmail.com

The Chiropody Surgery

Suite 1, The Redhouse
53 High Street 
Lymington
SO41 9AH

01590 672 443

Reception Hours
                 Monday            9am - 12pm
                 Tuesday            9am - 5pm
                 Wednesday      9am - 5pm
                 Thursday          9am - 5pm
                  Friday               9am - 4pm
Debit / credit cards and cash accepted

The Chiropody Surgery

Est.  1967